Sarita R. Thirdgill

8225 Summer Stream Drive

Fort Worth Texas

817-986-6662

sarita.thirdgill@yahoo.com

CUSTOMER SERVICE PROFESSIONAL

OVERVIEW

More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

·     Possess solid computer skills.

·     Microsoft Excel, Word Perfect , Microsoft Word.

·     Ability to train, motivates, and supervised customer service employees.

·     A team player, acknowledged as “Total Quality Customer Service Professional.”

·     Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

·     85 WPM

 

 

EMPLOYMENY HISTORY

 

Taco Bueno, Fort Worth, TX                          2005 - 2013

Cashier/Lead Manager

·     Work with 7 Team Members responsible for more than 500 individual’s customers on a daily basis...

·     Trained new employees when needed

·     Quickly and effectively solve customer challenges.

·     Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

 

NOVO 1, DFW Airport                                 

Inbound Roadside Assistance

·     Handling and resolving customer complaints and needs regarding personal and commercial vehicles due to automotive troubles look outs etc.

·     Dispatch problem to proper towing companies

·     Obtaining and evaluating all relevant data to handle all complaints and inquires

·     Recording details of comments, inquiries, complaints and action

·     Great keyboarding skills and impressive phone etiquette.

·     Able to react effectively and calmly in emergencies.

 

 

Baker Hughes Oil Field Company         2013-2014

Oil Field Dispatcher

Headcount to the department to handle the growth of our business. Under limited supervision, provides customer service through processing routine customer orders, prepares equipment/tools for shipping, arrange transportation of goods purchased by both internal and external customers, and process all related documents related to servicing customers (i.e.: cement load orders, crew accountability, dispatch sheet preparations including job, site and rig, well name, job number, volumes of cement needed for job, company mans information, cementing and fracturing head size iron build etc.) Use of team work and communication skills to complete task (on location time)

For crews, rig and well location employees and customer service advisors. A very logistically minded professional who has the ability to excel in a fast paced, High Stress environment.

• Accept orders from internal and external customers for products and services via the telephone

• Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting alternate modes of transportation

• Prepare and distribute purchase orders• Regularly offer additional products or service to fill customer job orders

• Maintain proper inventory levels and delivery records

• Physically fill customer orders for equipment/tools by selecting items from shop's inventory and allocate them for shipping

• May dispatch scheduled service personnel to customer job sites

• May resolve minor customer disputes by determining the best resolution on quantity, quality,

 Telephone/Online banking customer service representative

Xerox/Union Bank of California - Fort Worth, TX

2014 to April 2014 to present

Maintain and manage well-developed professional knowledge of entire products and services line offered. 

Head responsibility to update and request support for further development requirements. 

Initiate sales plus cross-sell complete banking services range to present prospective customers. 

Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods. 

Attain minimum sales performance standards by active involvement in entire product marketing campaigns, referral programs and sales development activities. 

Attain branch and individual sales goals through promoting as well as cross-selling bank products. 

Participate in sales activities and process of Retail Department in disciplined, steady manner. 

Ensure phone banking activities inclusive of but not restricted to direct mail, telemarketing, cross-selling of bank services and products. 

Conduct referrals, role playing and prospecting along with attain or exceed weekly sales activities and volume. 

Support bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling. 

Complete loan process by closing through working within fairly standardized processes and utilize standard rates as defined by bank. 

Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries. 

Ensure to consistently acquire or exceed sales goals established by management. 

Participate actively in entire product marketing campaigns, referral programs and sales development activities. 

Perform for sure all duties along with responsibilities complying with set procedures and regulations.

Certified and trained in funds transfer, online banking, stop payment ACH/Checks, claims and Cards Services.

Responsible for maintaining quality customer service and problem solving listening, empathy and understanding of each customer’s needs and request.

 

 

 

EDUCATION

RITES OF PASSAGE ACADEMY

JARVIS CHRISTIAN COLLEGE (BUSINESS MANAGEMENT MAJOR, COMMUNICATION MINOR)